Non Voice:

Do you need assistance with a product you purchase? Do you need help in installing and connecting the pieces of your electronic gadget? If you do, you need a service support. There are two types of service support that is voice support and non-voice support.

Voice support is a telephone operator or call center agent. A voice support is a warm body talking to a customer and answering queries. Consumers prefer this method. The personal approach is always what consumers prefer.An email support is easy for customers to use when they need assistance for a product they purchase. An email support for a website is done through an inquiry form where the response is send to the customer’s inbox .

First, for the customer, he can access his email anytime and anywhere he is. He may send the email or fill up the email form in your website and then wait for the response. He may also get the response anywhere he is.

For you, the manufacturer or product owner, you may respond to the support request anywhere you are and anytime of the day. You may also attend to support request anywhere you outsource your non-voice support.Almost anyone knows how to send and receive email. Thus, it is popular in comparison to other support service options.