A single computer can usually be set up and operated by someone who is not an IT expert.However, unless you have in-house expertise, you may need outside help, eg from your supplier, to install more complicated systems, such as a full network. You may also need external help with training and support services.
When you buy hardware, the manufacture or supplier may offer you access to a helpdesk, either by phone or via the internet. Find out what the charges are, how long the help lasts for and, if possible, whether the helpdesk has a good reputation.
You may also want a maintenance contract, either from your supplier or an independent maintenance company. On-site cover, which involves someone coming to your premises to make repairs, can get your system running again quickly but may be expensive. Return-to-base repairs, which involves sending your equipment away to be repaired, may be cheaper but will also be inconvenient.Establish the quality of the service. For example, check whether the engineers work to ISO 9000 standard and what quality of parts they use. For a critical system that your business relies on completely, you may want a maintenance contract which guarantees repair or replacement at short notice when a fault occurs.
The internet is an invaluable source of information about computer hardware. Many suppliers now offer support pages on their corporate website where documentation, help and upgrades to software can be obtained.It's worth remembering that to get the most from new technology, employees often need training and support for a new computer system. To find out more about how to assess your staff's training needs, see our guide on basic IT skills.
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