This page lists the main sources of government help for traders, including where to seek advice with queries about warning and penalties.This guide provides an introduction to customs seizures and penalties. If you require further information or help with a specific problem, you can contact HM Revenue & Customs (HMRC) directly.
National Advice ServiceRun by HMRC, this telephone service is available from 08.00 to 20.00 Monday to Friday, to deal with general questions on customs, excise, VAT and any other duties. Advisers will not deal with transactions relating to a specific case.
If your query relates to a specific area outside HMRC's remit, such as the Department for Food and Rural Affairs, the National Advice Service will provide you with further details of who to contact in other government organisations.If English is not your first language, HMRC offers an interpreting service to help answer your queries in your own language.
If you have received a visit from a customs officer, you must deal direct with the officer.Technical helpIf you have problems using the HMRC website, the useful 'questions and answers' page may help to solve your problem
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