Mobile phones can help employees to improve customer service and increase productivity. They allow employees working away from an office - such as salespeople or dispatch drivers - to remain in contact with the office, customers and suppliers.
WAP-enabled phones and handheld computers allow remote access to your office computer network so that email messages can be picked up. See our guide on mobile technology. Global system for mobile communication (GSM), general packet radio service (GPRS), and 3G data services may be important for some users in order to enable mobile access to corporate data. However, remember to check that the handsets are capable of supporting these services. See our guide on wireless technology.
Using a mobile phone or mobile broadband modem in conjunction with a laptop to connect to the internet gives employees an even greater degree of flexibility. For instance, sales people can retrieve product information and check stock levels while with a customer, or place new customer orders. See our guide on mobile technology.
Practical considerations to bear in mind when using mobile phones in your business include the following:Costs can be high - you may want to place restrictions on calls that can be made from business mobiles and choose a tariff that suits company usage. The phone handsets, and also the SIM cards supplied for them, provide features that allow call restrictions to be imposed. Consult your service provider about what is possible. Don't forget that the law prohibits using handheld phones while driving.
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