Help using NCTS

You can get help and support with every element of the New Computerised Transit System (NCTS). This page gives details of helplines you can call for specific advice and how to access documents that offer guidance on NCTS.

NCTS help documents:The HM Revenue & Customs (HMRC) website has informative, downloadable documents that explain each element of NCTS and how you can use it effectively. This includes guidance on systems and regulations that impact on how you use NCTS. You can read detailed information about NCTS on the HMRC website -.

NCTS newsletters:NCTS is constantly evolving, so it's important to keep up to date with the latest developments and how they may affect your business. You can read NCTS newsletters on the HMRC website -e-Services Helpdesk and other contacts:If you're unable to access NCTS, it may be because your Internet connection isn't working, or there's a problem with the NCTS servers. You can contact the e-Services Helpdesk for information on Tel 0845 010 8500. It's also a good idea to familiarise yourself with the procedures in place for planned and unplanned downtime. Download information about NCTS fallback procedures from the HMRC website (PDF).


HMRC provides a wide range of contact details for NCTS assistance. This covers general help, as well as support for the technical aspects of developing an NCTS-compatible system. For information on buying and developing NCTS software, see the page in this guide on EDIFACT and NCTS.